Frequently Asked Questions

Placing an order is simple! Browse our collection, click on the product you like, select the quantity, and click "Add to Cart." Once you're ready, go to your cart and click "Proceed to Checkout." Fill in your shipping details, choose your payment method, and confirm your order. You'll receive an order confirmation email within minutes.

We accept all major payment methods for your convenience:

• Credit & Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking from all major Indian banks
• Cash on Delivery (COD) for orders under ₹5,000
• Wallets (Paytm, Mobikwik, Freecharge)

All transactions are secured with 256-bit SSL encryption.

Yes, you can modify or cancel your order within 2 hours of placing it, provided it hasn't been dispatched yet. To do so, log into your account, go to "My Orders," and click "Cancel" or "Modify." If you need assistance, contact our support team at support@kalpavyaayurveda.com or WhatsApp us at +91 8929290209.

Absolutely! A digital invoice will be emailed to you immediately after your order is confirmed. A physical copy of the invoice will also be included in your package. If you need a GST invoice for business purposes, please mention your GST number during checkout or contact us within 24 hours of placing the order.

Delivery times vary by location:

• Metro Cities: 2-4 business days
• Tier 2 & 3 Cities: 4-6 business days
• Remote Areas: 6-8 business days
• International: 10-15 business days

You will receive a tracking link via SMS and email once your order is dispatched.

Yes! We offer free shipping on all domestic orders above ₹999. For orders below ₹999, a flat shipping fee of ₹79 is charged. International shipping rates are calculated at checkout based on weight and destination. Keep an eye out for our promotional periods where we offer free shipping on all orders!

Once your order is shipped, you will receive an email and SMS with your tracking number and a link to track your package in real-time. You can also track your order by logging into your account and visiting the "My Orders" section. If you face any issues with tracking, feel free to reach out to our customer care team.

Yes, we ship to over 50 countries worldwide including the USA, UK, Canada, Australia, UAE, Singapore, and across Europe. International shipping typically takes 10-15 business days. Please note that customs duties and import taxes (if any) are the responsibility of the buyer and vary by country.

Yes, all our products are 100% natural, organic, and Ayurvedic. We source our herbs directly from certified organic farms in Kerala and Uttarakhand. Our products are free from harmful chemicals, synthetic additives, preservatives, SLS, parabens, and artificial fragrances. Every batch is lab-tested for purity and potency before reaching you.

Choosing the right product depends on your health goals and body type (Dosha). We recommend:

• Browsing our Shop by Category section for targeted solutions
• Using our AI Chat Assistant (bottom right) for instant recommendations
• Booking a free Ayurvedic consultation with our certified doctors
• Reading product descriptions and ingredient lists carefully

For personalized guidance, WhatsApp us at +91 8929290209.

Dosage varies by product and individual constitution. General guidelines are provided on each product label and detail page. However, we strongly recommend consulting an Ayurvedic physician before starting any new supplement, especially if you are pregnant, nursing, have existing medical conditions, or are taking other medications. Never exceed the recommended dosage.

To maintain potency and freshness:

• Store in a cool, dry place away from direct sunlight
• Keep containers tightly closed after each use
• Use a clean, dry spoon for powders and churnas
• Oils should be stored at room temperature; avoid refrigeration unless specified
• Check the expiry date printed on the packaging

Many of our products are safe for all age groups when used as directed. However, dosage should be adjusted for children and elderly individuals. Products like AM-Liv DS Syrup are specifically formulated to be safe for children. We always recommend consulting a pediatrician or geriatric Ayurvedic practitioner before giving supplements to children under 12 or adults over 65.

Ayurveda is a 5,000-year-old holistic healing system originating from India. It focuses on balancing the three Doshas (Vata, Pitta, Kapha) – the biological energies that govern our physical and mental processes. Ayurveda uses natural herbs, diet, lifestyle changes, and therapies to restore balance, prevent disease, and promote overall wellbeing. Unlike modern medicine that often treats symptoms, Ayurveda addresses the root cause of ailments.

Doshas are the three fundamental energies that define your physical and mental constitution:

• Vata (Air & Space): Creative, energetic, prone to anxiety and dryness
• Pitta (Fire & Water): Sharp, focused, prone to acidity and inflammation
• Kapha (Earth & Water): Calm, nurturing, prone to weight gain and lethargy

Most people have a combination of two Doshas. You can discover your Prakriti (body type) by booking our free consultation or taking our online Dosha quiz.

Ayurveda works gently and holistically, so results vary depending on the individual and condition. Generally:

• Digestive issues: 1-2 weeks
• Skin & hair: 4-8 weeks
• Chronic conditions: 3-6 months of consistent use
• Immunity & vitality: 2-3 months

Consistency is key in Ayurveda. Follow the recommended dosage and maintain a balanced diet for best results.

In most cases, Ayurvedic supplements can be taken alongside allopathic medicines. However, we strongly recommend maintaining a gap of at least 1-2 hours between the two. Always inform your physician about any Ayurvedic supplements you are taking, especially if you are on medication for diabetes, blood pressure, thyroid, or blood thinners. When in doubt, consult our Ayurvedic doctor first.

We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return unused and unopened products within 30 days of delivery for a full refund. Products must be in their original packaging with all seals intact. Opened consumable products can only be returned if they are defective or damaged upon arrival.

To initiate a return:

• Log into your account and go to "My Orders"
• Select the order and click "Return/Exchange"
• Choose the reason for return and submit
• Our team will approve your request within 24-48 hours
• Schedule a pickup or ship the product back to us

Alternatively, email us at support@kalpavyaayurveda.com with your order ID and reason for return.

Once we receive and inspect your returned item, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method:

• UPI/Card/Wallets: 3-5 business days
• Net Banking: 5-7 business days
• COD Orders: Refund via bank transfer within 7-10 days

You will receive an email notification once the refund is initiated.

We take quality very seriously. If you receive a damaged, defective, or expired product, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund immediately – no questions asked. Your satisfaction and safety are our top priorities.